Question 1

Are you really open 24 hours?

Accepted Answer

Yes. You can call any time. We answer or return messages quickly. True emergencies get same-day response when it is safe and practical to dispatch.

Question 2

What counts as a plumbing emergency?

Accepted Answer

Typical emergencies include burst pipes, no water in the house, active leaks that risk damage, sewer backups, and gas odor situations that your gas provider has cleared you to have repaired. If you are unsure, call and we will help triage.

Question 3

Do you charge more for nights and weekends?

Accepted Answer

After 8pm and on weekends there can be a modest upcharge for service calls. During normal business hours there is no extra fee for scheduling.

Question 4

How fast can you get to my house?

Accepted Answer

It depends on where you are, what is already on the schedule, and how urgent the job is. Same-day service is often available for urgent problems. Call for the next opening.

Question 5

Should I shut off my water before you arrive?

Accepted Answer

If you have a major leak, shut off the main water valve if you can do so safely. If you are not sure, we can guide you on the phone while we are on the way.

Question 6

How much is a service call?

Accepted Answer

Local service calls start at $100 in our core local areas. Extended areas are $145. The service call covers trip and diagnosis; repair or install work is quoted separately when applicable.

Question 7

Can you give a firm price over the phone?

Accepted Answer

We can quote simple flat items when scope is clear. For drains, water heaters, remodels, gas lines, and sewer work we often need to see the job before we lock a price.

Question 8

What payment methods do you accept?

Accepted Answer

We accept common methods including cash, check, and major credit cards. Ask when you book if you need a specific option.

Question 9

Do you offer financing?

Accepted Answer

Ask when you call. Policies can change. We focus on clear quotes so you know what you are paying before work starts.

Question 10

How much is drain cleaning or rooter service?

Accepted Answer

Published drain and sewer rates: snake sewer line $180 local and $240 extended; camera line $120 and $165; snake and camera $220 and $280. Sewer line replacement or major excavation requires an on-site assessment and quote.

Question 11

Why do my drains keep clogging?

Accepted Answer

Common causes include grease buildup, hair, foreign objects, root intrusion, and pipe damage. We inspect symptoms and may recommend cleaning, repair, or replacement depending on what we find.

Question 12

Do you camera sewer lines?

Accepted Answer

We use the right tools for the job. Ask when you call if you need a camera inspection. Scope depends on access and line type.

Question 13

Can you work on commercial drains?

Accepted Answer

Yes. We service commercial and residential drain systems. Large or repeat maintenance jobs can be scheduled to fit your hours.

Question 14

How much is a water heater replacement?

Accepted Answer

Like-for-like tank replacement is often $900 local or $1050 in extended areas, including parts, labor, and haul-off. Final price still depends on size, fuel type, code upgrades, and access. We quote after we see the setup.

Question 15

Tank or tankless: which is better?

Accepted Answer

It depends on your home, fuel type, hot water demand, and budget. We explain tradeoffs so you can choose what fits.

Question 16

Is haul-off of the old tank included?

Accepted Answer

Standard water heater replacement usually includes removing and disposing of the old unit. Confirm when you get your written quote.

Question 17

Do you install expansion tanks and pan drains?

Accepted Answer

Yes when code or your system requires them. We install safety and code-required components as part of the job.

Question 18

Why will you not quote gas line work over the phone?

Accepted Answer

Gas scope depends on pipe size, length, access, soil, and code requirements. We assess on-site so the quote matches the real job.

Question 19

What should I do if I smell gas?

Accepted Answer

Leave the area, avoid sparks or flames, and call your gas company or 911 from a safe location. Do not re-enter until cleared.

Question 20

Are you licensed for gas work?

Accepted Answer

Yes. We are licensed and insured for gas line installation and repair and we follow local code and inspection rules.

Question 21

Why is bathroom remodel plumbing priced by scope?

Accepted Answer

Shower type, tile, fixtures, layout changes, and code upgrades all change labor and material. We review your goals and quote after we understand the project.

Question 22

Do you work with tile contractors?

Accepted Answer

Yes. We coordinate rough plumbing and fixture installation with your tile or general contractor so finishes line up.

Question 23

Can you replace a toilet or faucet only?

Accepted Answer

Yes. Smaller fixture swaps are common. Call with the scope and we will quote or book a visit.

Question 24

Do you work with contractors?

Accepted Answer

Yes. We partner with builders and GCs on new construction and commercial projects. We align on schedule, inspections, and punch lists.

Question 25

What is rough-in versus finish plumbing?

Accepted Answer

Rough-in is supply, drain, and vent work before walls close. Finish is fixtures and trim after drywall and finishes are in place.

Question 26

How are commercial jobs priced?

Accepted Answer

Commercial work is quote-based from plans and site conditions. Send details or schedule a walkthrough.

Question 27

Where do you work?

Accepted Answer

We serve Yadkinville, Winston-Salem, Greensboro, High Point, Kernersville, and many surrounding Triad communities. See our service areas page for a full list.

Question 28

Are you licensed and insured?

Accepted Answer

Yes. We carry appropriate licensing and insurance for the work we advertise. Ask if your project needs proof for a HOA or commercial bid.

Question 29

Do you warranty your work?

Accepted Answer

We stand behind our workmanship with a written warranty on qualifying jobs. Details are explained on your invoice or contract for that job.

Question 30

How do I book an appointment?

Accepted Answer

Call, text, or use our contact or quote forms. We will confirm timing and what to expect before we arrive.

Question 31

Do you pull permits?

Accepted Answer

When code requires a permit, we pull it and schedule inspection. We tell you upfront if your job needs permitting.

Question 32

Can you help with insurance claims?

Accepted Answer

We can document damage and repairs. Coverage decisions are between you and your carrier. We provide clear invoices and descriptions.

Question 33

Do you install water softeners?

Accepted Answer

Yes. We install and service softeners and filtration systems sized for your home and water conditions.

Question 34

My water smells bad. What should I do?

Accepted Answer

Odors can come from the heater, drains, or supply. Describe what you smell and where. We may test or inspect to pinpoint the cause.

Question 35

Do you install whole-home shutoff monitors?

Accepted Answer

We install leak detection and shutoff devices where they fit your plumbing layout. Ask about options when you call.

Question 36

Where is your privacy policy?

Accepted Answer

See our Privacy and Cookie Policy page for how we handle form data, analytics, and local preferences on this site.

Question 37

Who built this website?

Accepted Answer

The site is developed and maintained by Koford Media on behalf of Burcham's Plumbing. See the footer on any page for contact details.

Question 38

How do I find every page on the site?

Accepted Answer

Use the HTML sitemap for a grouped list of pages, or sitemap.xml for machines and SEO tools.

Frequently Asked
Questions

Emergency and scheduling

Pricing and estimates

Drains and sewers

Water heaters

Gas lines

Bathroom and remodel plumbing

Commercial and new construction

Service area and licensing

Water quality and filtration

Policies and website

Frequently AskedQuestions