Burcham's Plumbing
Privacy &
Cookie Policy
How we handle your information. No fine print tricks. Straightforward, like our plumbing.
What We Collect
When you request a quote, contact us, or browse our website, we collect information you provide directly: your name, phone number, email, address, and details about the plumbing service you need.
We also collect basic browsing data automatically through Google Analytics (GA4) and Google Ads tags, including pages visited, session duration, device type, and traffic source. This data helps us understand how people find and use our site and measure ad performance.
Your service preferences (like selecting "emergency plumbing" or "drain cleaning") are stored locally in your browser using Zustand. This data never leaves your device.
How We Use It
We use your information to respond to service requests, schedule work, follow up on quotes, and improve our website.
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is used exclusively for providing plumbing services and improving Burcham's Plumbing's online presence.
Cookies & Storage
Essential cookies keep the site functional. Analytics and measurement cookies from Google Analytics (GA4) and Google Ads help us understand traffic patterns and ad results. Those products may set cookies such as _ga with expiration up to 2 years.
Local storage holds your service intent preferences so the site feels personalized on return visits. You can limit ad-related cookies in your browser or through industry opt-out tools.
You can manage cookies through your browser settings. Blocking essential cookies may affect core functionality.
Third-Party Services
Google Analytics (GA4) and Google Ads (measurement and conversion) for usage and campaign analytics. Formcarry for processing form submissions. ElfSite for displaying customer reviews. Each service has its own privacy policy.
Primary fonts are self-hosted. Google Fonts may be loaded as a fallback, and Google may collect basic usage data when that occurs.
Website Development & SEO
This website is developed and maintained by Koford Media. Burcham's Plumbing grants Koford Media, as its website provider, access to anonymized site analytics and performance data solely for the purpose of maintaining, optimizing, and improving the website's search engine visibility and overall performance.
Koford Media does not access, store, or process any customer personal information, service records, or communication between customers and the business. Access is strictly limited to website analytics dashboards, search console data, and technical site metrics required for ongoing SEO and development work.
Your Rights
You can request access to, correction of, or deletion of your personal information at any time. You can opt out of non-essential cookies via your browser.
Email Info@burchamsplumbing.com or call 336.941.7579 with any questions. This policy was last updated March 17, 2026.